Terms of Service

To keep the Service fast, affordable, and scalable, uploaded media is subject to the following limits and retention policy:

• Per-reading limit. Each pool reading supports up to five (5) photos.
• 30-day retention. Reading photos are retained for approximately 30 days, after which they are automatically and permanently deleted from storage. The underlying reading and its other data (chemistry, notes, dates, etc.) are retained; only the images are removed.
• Not a backup or archive. Photo storage is intended for short-term documentation (e.g., noting an issue), not long-term record keeping. If you need to keep an image permanently, download and store your own copy before it expires.
• Size & format. Images must be a supported format and within posted size limits; uploads that exceed them may be rejected.

We may adjust these limits and the retention window as needed to operate the Service; we’ll make commercially reasonable efforts to communicate material reductions in advance.

Where enabled by your plan, the Service can send text messages to your customers — such as service reports, appointment proposals, and payment reminders — and receive their replies.

• Consent is yours to obtain. You’re responsible for having each recipient’s consent to receive texts from your business, and for complying with applicable law (including the TCPA) and carrier rules. The Service provides tooling to help — a per-customer consent flag that blocks sending without it, and automatic opt-out handling — but the legal responsibility for consent is yours.
• Opt-outs are enforced. When a recipient replies STOP (or a similar keyword), the Service records the opt-out and blocks further texts to them until they opt back in. You may not attempt to circumvent an opt-out.
• Carrier delivery isn’t guaranteed. Delivery depends on carriers and messaging providers; messages may be delayed or filtered. Message and data rates may apply to recipients.

Where enabled, the Service lets your business accept card payments for your invoices through a connected account with our payment processor (Stripe).

• You are the merchant. Payments from your customers are made to your business through your connected Stripe account, and are additionally governed by Stripe’s Connected Account Agreement, which you accept when you onboard. Funds settle to your bank account — Pool Dossier does not hold your funds.
• Your customer relationship. Refunds, chargebacks, and disputes are between your business and your customer (and Stripe); Pool Dossier is not a party to those transactions.
• Platform fee. A small platform fee may apply to payments processed through the Service, in addition to the processor’s own fees; applicable fees are reflected in your plan or at checkout.
• Autopay. If you enable automatic charging of a customer’s saved payment method, you’re responsible for having that customer’s authorization to do so.

Paid plans are billed in advance on a recurring basis and renew automatically each billing period until canceled. You authorize us and our payment processor to charge your chosen payment method on each renewal.

• Cancel anytime. You can cancel self-serve from Billing & Plan in the app; cancellation takes effect at the end of the current billing period, and you keep access until then.
• Refunds. Except where required by law, payments are non-refundable.
• Price changes. If we change plan pricing, we’ll give advance notice before it applies to your renewal.
• Non-payment. Failure to pay may result in suspension.